Terms of service

Terms of Service

OVERVIEW
Welcome to Charpaw! "We," "us," and "our" refer to Charpaw, operated by Hangzhou Yikouxintian Technology Co., Ltd. Charpaw runs this store and website (the "Services") to give you, our customer, a curated shopping experience. Charpaw is powered by Shopify.

These Terms of Service, along with any linked policies, explain your rights and responsibilities when using our Services. Please read them carefully — they include important information about warranties and liability.

By using our Services, you agree to these Terms and our Privacy Policy (https://charpaw.com/policies/privacy-policy). If you don't agree, please don't use our Services.

SECTION 1 - ACCESS AND ACCOUNT
You must be of legal age in your state or province to use our Services. If you allow a minor dependent to use our Services on your device, you're responsible for that use.

To shop with us, we may ask for information like your email, billing, and shipping details. You confirm this information is accurate and that you have the right to provide it. You're responsible for keeping your account secure and for all activity on it. Accounts can't be transferred, sold, or licensed to others.

SECTION 2 - OUR PRODUCTS
We try to accurately represent our products, but colors and appearance may vary slightly depending on your screen. We don't guarantee products will look or perform exactly as shown, and we may change product descriptions, discontinue products, or limit quantities at any time.

As a pet products retailer, we recommend using all products under owner supervision, following any guidance on the product page. We're not liable for injury or damage from misuse, unsupervised use, or use inconsistent with a product's intended purpose.

SECTION 3 - ORDERS
Placing an order is an offer to purchase — we can accept or decline it for any reason. Your order isn't confirmed until we accept it and process your payment. Please double-check your order before submitting.

Orders may be cancelled free of charge any time before they've shipped. Once an order is marked as shipped, it can't be cancelled. See our Refund Policy (https://charpaw.com/policies/refund-policy) for full return and cancellation details.

If we change or cancel your order, we'll try to reach you using the contact details from your order.

Purchases must be for personal or household use only, not for resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice. You'll be charged the price shown at checkout, confirmed in your order email. Posted prices don't include taxes, shipping, or customs fees unless stated otherwise.

You agree to provide accurate, up-to-date payment information and confirm that you're authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY
We're not responsible for shipping delays. All delivery times are estimates, not guarantees. We're not liable for delays caused by carriers, customs, or events beyond our control. Once your order is handed to the carrier, risk of loss transfers to you.

SECTION 6 - INTELLECTUAL PROPERTY
All content on our Services — trademarks, text, images, product photos, and more — belongs to Charpaw or its licensors and is protected by intellectual property law. You may use our Services for personal, non-commercial purposes only. You may not copy, distribute, or reuse our content without our written permission.

SECTION 7 - OPTIONAL TOOLS
Our Services may include tools from third parties that we don't control or monitor. These are provided "as is," without any warranty, and we're not liable for your use of them. Use them at your own risk and review the relevant third party's terms.

SECTION 8 - THIRD-PARTY LINKS
Our Services may link to third-party websites. We're not responsible for their content or accuracy, and visiting them is at your own risk. Any issues with third-party products or services should be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Charpaw is powered by Shopify, but all sales are made directly between you and Charpaw. Shopify is not responsible for any aspect of these transactions, and you release Shopify from any related claims or liability.

SECTION 10 - PRIVACY POLICY
Your personal information is handled according to our Privacy Policy (https://charpaw.com/policies/privacy-policy) and, in part, Shopify's Privacy Policy, since our Services are hosted on Shopify. By using our Services, you acknowledge you've read these policies.

SECTION 11 - FEEDBACK
If you send us feedback, suggestions, or reviews, you grant us the right to use them freely, including for commercial purposes. You confirm you have the right to share this feedback and that it doesn't violate anyone else's rights or contain unlawful content.

SECTION 12 - ERRORS AND CORRECTIONS
Our Services may occasionally contain errors in product details, pricing, or availability. We reserve the right to correct these errors and update or cancel affected orders at any time, even after you've submitted an order.

SECTION 13 - PROHIBITED USES
You agree to use our Services only for lawful purposes. You may not: violate any laws; infringe on our or others' intellectual property; harass or harm others; spread false information; send spam or unauthorized advertising; impersonate others; upload viruses or malicious code; scrape or extract data using bots or automated tools (including AI agents); or bypass our security measures. We may suspend or terminate your account at any time if you violate these Terms.

SECTION 14 - AGENTS
This section applies if you use an AI Agent (software that takes autonomous action on your behalf) to access our Services. Any Agent must clearly identify itself as such in all requests, must not disguise itself as a human or bypass verification tools like CAPTCHAs, must answer truthfully if asked whether it's a human or a computer, and must not attempt to bypass any access restrictions we put in place.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to our Services at any time, without notice. You'll remain responsible for any amounts owed up to the termination date. Sections that should reasonably survive termination (like Intellectual Property, Liability, and Governing Law) will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES
Information on our Services is provided for general purposes only, and we don't guarantee its accuracy or completeness. Except as expressly stated by Charpaw, our Services and products are provided "as is" and "as available," without any warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose. We don't guarantee uninterrupted, timely, or error-free use of our Services.

SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent allowed by law, Charpaw and its partners, employees, and affiliates are not liable for any indirect, incidental, or consequential damages — including lost profits or data — arising from your use of our Services or products, even if we were advised such damages were possible.

SECTION 18 - INDEMNIFICATION
You agree to defend and hold Charpaw and Shopify harmless from any claims or damages (including legal fees) arising from your breach of these Terms, violation of any law, or misuse of our Services.

SECTION 19 - SEVERABILITY
If any part of these Terms is found unenforceable, the rest of the Terms remain fully valid and enforceable.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any part of these Terms doesn't waive our right to do so later. These Terms, together with any policies we post, form the entire agreement between you and Charpaw, replacing any prior agreements or communications.

SECTION 21 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer or assign these Terms at any time without notifying you.

SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the People's Republic of China. Any disputes will be resolved in the courts of Hangzhou, Zhejiang, China, except where local consumer protection laws require otherwise.

SECTION 23 - HEADINGS
Section headings are for convenience only and don't affect the meaning of these Terms.

SECTION 24 - CHANGES TO THESE TERMS
We may update these Terms at any time by posting changes on our website. Please check back periodically. Continuing to use our Services after changes are posted means you accept the updated Terms.

SECTION 25 - CONTACT INFORMATION
Questions about these Terms? Reach us at:

Brand Name: Charpaw
Operating Entity: Hangzhou Yikouxintian Technology Co., Ltd.
Business Registration Number: 91330109MAE7K20L5W
Email: hello@charpaw.com
Phone: +86 199 0671 0599
Business Address: Room 1417, Building 1, Taigu Plaza, Beigan Street, Xiaoshan District, Hangzhou, Zhejiang, China 311202